Survey

When the validated test results cannot be delivered on the SLA because the peer-review did not happen, what will you do? (1 answer) *

I don't care if SLA is missed, I will deliver the report after the peer-review is finished and will explain the reason for missed SLA.

SLA must be met hence I will deliver the report without the peer-review is finished

First I will inform the customer/TA about delayed SLA up front and will release the report after peer-review finished

I will escalate to delivery manager/ technical leader

If other, please specify:

How will you ensure the test results is delivered to right customer?(2 answers) *

I will verify customer email address before clicking the SEND button

I will 'reply all' to the last email from customer

I will 'forward' the customer mail and will copy-paste the email address manually

I will attach the report to a new email without project history and will manually enter customer's email id

If other, please specify:

How will you ensure that the input form (ex: TSE or ICS form or Application form) used during validation is not from different project? (2 answers) *

I trust validation engineer (or analyst) has used correct form. And hence it's not necessary to verify.

I will ask validation engineer (or analyst) to confirm.

I will cross verify with the project documents submitted by customer stored in the project folder in server

I will check customer email in outlook project folder to get the right input form provided in attachments.

If other, please specify:

When are the samples recorded? (1 answer) *

As soon as they are received, after reception check

At the beginning of the test session

Once all the forms are received

If other, please specify:

What would you do if the samples are not identified (labelled or recorded) even after the parcel (package) received?(1 answer) *

Will leave the parcel (package) at reception desk

Will take the parcel (package) to my desk

Will keep it in the safe

If other, please specify:

Which is the best location to secure the sample (terminal or card) when you have to leave for the day while testing is not completed? (1 answer) *

Your home

Your personal cupboard at workstation

Manager's cupboard at workstation

Safe in the storage room

If other, please specify:

What will you do when the test tool (Ex: Perseval Pro / SAVVI) has bugs while performing test execution or extraction?(1 answer) *

I will inform the manager orally and will hold the validation process

I will verify the test results manually and will not inform anyone

I will contact the tool team for further assistance

I will check with peers and will perform the validation

If other, please specify:

What will you do when a customer or Test Authority identifies and escalates errors in report delivered?(1 answer) *

I will ask quality team to support to capture the complaint in IDB, to analyse the causes and will take best action(s) immediately to correct the issue

I will contact customer and will discuss about the issue.

I will ignore customer mail and will re-perform the validation.

If other, please specify:

How can you enable continuous learning, quality improvement and unique best practices among cross regional teams for project deliveries?(1 answer) *

By sharing updates via regular discussions or emails or teams chatting

Having phone calls and discuss the topics

By capturing information in FSDB or SharePoint

By recording the improvement or opportunities in IDB, identifying / discussing on the best actions and then implement them

If other, please specify:

FS Quality Questionnaire H1 2021

Ensuring Validity

When the validated test results cannot be delivered on the SLA because the peer-review did not happen, what will you do? (1 answer) *

How will you ensure the test results is delivered to right customer?(2 answers) *

How will you ensure that the input form (ex: TSE or ICS form or Application form) used during validation is not from different project? (2 answers) *

Samples

When are the samples recorded? (1 answer) *

What would you do if the samples are not identified (labelled or recorded) even after the parcel (package) received?(1 answer) *

Which is the best location to secure the sample (terminal or card) when you have to leave for the day while testing is not completed? (1 answer) *

Continuous improvement

What will you do when the test tool (Ex: Perseval Pro / SAVVI) has bugs while performing test execution or extraction?(1 answer) *

What will you do when a customer or Test Authority identifies and escalates errors in report delivered?(1 answer) *

How can you enable continuous learning, quality improvement and unique best practices among cross regional teams for project deliveries?(1 answer) *