Survey

How would you know that there is a specification or test plan update from Test Authority? *

Through another team member during coffee break

I saw an email from Test Authority in Service Inbox

It is discussed in team meeting

It is communicated by QAP owner through SharePoint News email

Where can you find the documents from Test Authority for a dedicated QAP? *

In QAP folder - 20/21 Ext docs folders

In regional Server QAP folder

In my inbox when I receive the SharePoint News email from QAP owner

I don’t know

What happens if technical updates are neither identified nor documented? *

Nothing because I can always check with my manager to get updates whenever needed

No idea

I would not know the latest updates from the Test Authority to take care during certification delivery.

No risk of impact on the activity

Why is it important to perform impact analysis of the updates from Test Authority? *

Because it is a requirement from Test Authority

Because we should be always ahead of our competitors

No idea

To ensure that on-going and/or future certification deliveries are in-line with the updates (as well as processes in place)

What would you do when a customer provides more information on the failed test case in the test report at the end of an iteration? *

I will just file it in project folder (server / outlook)

I will directly (without verifying) ask Test Authority if customer's comments are okay to accept?

I will inform customer to fix the issue irrespective of the additional information shared

I will re-verify customer's comments to ensure it is valid and will do the modification to the new version of the report. If it is not valid, I will reach out to Test Authority for more clarification following internal discussion with Experienced / Senior Test Analyst.

How do you ensure the correctness of testcase results (PASS / FAIL) in the test report? *

I will make sure that report is correct by doing self analysis twice and then will send it to customer

I am confident over my certification process knowledge and hence I know the report is correct

Through Peer review process where an authorized senior/experienced team member will do the review of the report prepared by Test Analyst

I trust the report generated by the tool (ex: Perseval Pro or FSDB or SAVVI or Terra etc.,) is always correct

Where can you find the skillset and competence required by a resource to deliver the specific certification activity? (2 possible answers) *

No idea!

Training plan and Skill Matrix in excel file in the QAP folder in SharePoint

Training plan and Skill Matrix in excel file in my local drive

Training plan and Skill Matrix in Odoo/Skills page

To which document should you refer to know about your role and responsibilities? *

I will check with my manager

I will check with HR

I will check Job function document in FMS

I have no idea

Where can you find the list of tools (hardware & software) used for certification delivery? *

I don’t know that there is such a list!

I think it should be with my manager

I think it is in regional server

in Service Lines SharePoint under Asset Manager page

According to FS Quality Manual (QM_FS_CERTIF V7.0), what is the right thing to do if the hardware tool used for testing or log extraction is damaged or broken? (2 possible anwers) *

I will inform my manager and will proceed as instructed

I don’t know that document

I think tool supplier should be contacted for replacement

Since I cannot proceed with testing, I will go home

What happens if the tool used for log extraction or for log review is not an applicable version? *

No idea

Nothing happens because I can still perform testing or log review

It will slow down the testing or verification time

There is a risk of incorrect assessment of the product under certification testing

What happens if the samples (readers or cards or mobile) are not kept under designated storage location? *

Risk of loss of samples for which Fime will be designated as responsible and could have to compensate for this loss

There is no impact

No idea

Waste of time in searching for the sample to start with the validation / testing

FS Quality Questionnaire H2 2023

Change Management

How would you know that there is a specification or test plan update from Test Authority? *

Where can you find the documents from Test Authority for a dedicated QAP? *

What happens if technical updates are neither identified nor documented? *

Why is it important to perform impact analysis of the updates from Test Authority? *

Ensuring Validity & Resource requirements

What would you do when a customer provides more information on the failed test case in the test report at the end of an iteration? *

How do you ensure the correctness of testcase results (PASS / FAIL) in the test report? *

Where can you find the skillset and competence required by a resource to deliver the specific certification activity? (2 possible answers) *

To which document should you refer to know about your role and responsibilities? *

Samples management & Equipment management

Where can you find the list of tools (hardware & software) used for certification delivery? *

According to FS Quality Manual (QM_FS_CERTIF V7.0), what is the right thing to do if the hardware tool used for testing or log extraction is damaged or broken? (2 possible anwers) *

What happens if the tool used for log extraction or for log review is not an applicable version? *

What happens if the samples (readers or cards or mobile) are not kept under designated storage location? *