Survey

Once the session has started, the test scope is changed. What am I supposed to do, as per our procedure? (2 answers) *

Call the customer and inform him/her of the changes

Update the estimate and get the customer PO, regardless of the amount change

Discuss with the test operator of changes

Perform the contract review with the new test scope

The report is ready, but the customer has not send the signed PO yet. Can the report be sent? (2 answers) *

Yes, as the Sales Director sent me an email to approve the sending

No, as we have the rule "no PO, no report"

Yes, as I know the customer, we have worked with him several times before

No, even in a TA to Debug situation where there is a previous PO, as I need a new one

If there is no expert in the lab, who authorizes the test report release? (1 answer) *

The test engineer/technician/analyst that performed the test

The customer certification project manager

The activity manager or lab manager

When can a report be sent to the customer? (1 answer) *

As soon as it is written

After the review of at least one part by the expert

After the authority's approval

After the full review by the expert

How is the report sent? (2 answers) *

Free from password

With "opening" password, always

With "opening" password, depending on authority's or customer's decision

With "modifying" password ,always

With "modifying" password, depending on authority's or customer's decision

When are the samples recorded with a STN? (1 answer) *

As soon as they are received, after reception check

At the beginning of the test session

Once all the forms are received

I need to send a sample to another lab to be part of their Test Bench. What do I do? (1 answer) *

I send an email to the concerned lab AM/Expert and record it so I know where the sample is

I choose the code "Sent (outside session scope) [EXT]" in FLIMS

I choose the code "Sent to subcontractor [EXT]" in FLIMS

According to the principles of our NC management procedure, what are the steps to follow when a non conformity is identified? (1 answer) *

Correct the situation then resume to usual process

Inform Quality team, propose corrective action(s) in IDB and implement the actions

Open a CIF in IDB, correct the situation, analyze the causes with the RQM and propose corrective action(s)

What is the root cause analysis objective (why is root cause analysis necessary when facing an issue) ? (1 answer) *

To find the best actions

To fix the issue

To identify the person at the origin of the issue

What is effectiveness review for? (1 answer) *

To check that all the actions have been done

To check that the actions are efficient to solve the issue

To check that the root cause analysis is efficient

CCPM Quality Questionnaire H1 2021

Contract review