A non-accredited lab/office sells testing service from an accredited lab to its customer. Tests are performed fully in the accredited lab. How do we call that?*
In case of subcontracting, who is in charge of booking the test slot?*
According to your procedure, in which case is the daily status mandatory?*
What is subcontracting definition, according to Fime's procedures?*
SAMPLES MANAGEMENT
When are the samples recorded with a STN? *
In case of SoftPOS, TapOnPhone, TapToPhone or HCE test session, what is recorded as STN ?*
In case of resold test session, where the samples must be sent?*
After reception of the samples, who is accountable of performing visual control of the delivery?*
CONTINUOUS IMPROVEMENT
According to the principles of our NC management procedure, what is the first step to follow when a customer complaint is received?*
How many days does Fime defined to send a first aknowledgment to a customer complaint?*
In case of Customer complaint received, who should open the CIF in IDB?*
