Survey

What is the purpose of the QAP document? Where can I find it? *

I do not know

It's quality manual for quality team. And is available with quality team.

It is an external document provided by Test Authority and is available in Fime corporate server.

It is an internal document that provides all the necessary information required to carry out an activity for a specific test authority's deliverables. It can be found on FS SharePoint.

If other, please specify:

Where external (meaning processes from Test Authority) and internal documents (meaning Fime processes) must be stored? *

In FS SharePoint (QAP certification folder)

In local SVN (Subversion)

In local Fime sever

In outlook

If other, please specify:

What is the best way to access to latest version of Test Authority updates? *

Fime server

Outlook emails

Always from SharePoint

Ask a colleague/peer

If other, please specify:

What happens if the project is not tracked in FSDB? *

Loss of project information

Risk of missing SLA

Cannot start the work

No visibility on the status or progress of the project

If other, please specify:

How to ensure that you are using the latest tool version during a project? *

I will check with my peer or manager

I will check IT tools tracker

I will check the email from tool support team

I will check in FS SharePoint equipments folder

If other, please specify:

What happens if the tool used during testing is not the latest one? *

Test results may not be valid

Testing cannot be done

It will only slow down the testing

No idea!

If other, please specify:

What will you do when the test tool (Ex: Perseval Pro / SAVVI) has bugs while performing test execution or extraction? *

I will pass the test because it's failed due to tool bug.

I will cross verify with old project verdicts and will decide.

I will ask my colleague what to do?

I will report tool bug to tool support team

If other, please specify:

In case of tool bugs, what must be done in FSDB? *

Nothing to do in FSDB

Update only comment about the issue

I will raise the ticket in Bugzilla / Phabricator or will contact customer tool support team and will update the bug ID / ticket reference received from tool support team in remarks table in FSDB

I don’t know

If other, please specify:

What is the purpose of internal audit? *

Only to prepare our-self before external audit

To check if all the documents are available for an activity

To find out issues/mistakes

It's a process to verify that organization's operations comply with the requirements of the management system and also comply with ISO 17025 requirements and/or with ISO 27001 requirements. Thus, to ensure that the management system (QMS and/or ISMS) is efficiently implemented and maintained and it helps in improving the management system.

If other, please specify:

What is the benefit of having customer satisfaction survey? *

It will help to know if the customer is happy or sad or angry today

No benefit

It is a method/process to measure our customers’ experience and the level of satisfaction with the product/service provided by us

It will help our customers to know Fime values and purpose

If other, please specify:

What is the process to be applied in case of negative feedback received from customer? *

Call the customer, Ask the reason for negative feedback, report it to team lead

Send a regret mail, Ask the reason for negative feedback, discuss with team in a meeting

Inform sales team about negative feedback and let them handle it further.

Raise CIF with the help of quality person and analyze the feedback and take appropriate action

If other, please specify:

Why is it important to share technical updates across regions? *

To have everyone in the same page of understanding and have consistent project delivery globally.

To share the workload when necessary

Because I can check with any peer/colleagure from any region when needed

Because we need communication to show in case of audit

If other, please specify:

FS Quality Questionnaire H1 2022

Data/Documents storage location

What is the purpose of the QAP document? Where can I find it? *

Where external (meaning processes from Test Authority) and internal documents (meaning Fime processes) must be stored? *

What is the best way to access to latest version of Test Authority updates? *

What happens if the project is not tracked in FSDB? *

Traceability of FS tools

How to ensure that you are using the latest tool version during a project? *

What happens if the tool used during testing is not the latest one? *

What will you do when the test tool (Ex: Perseval Pro / SAVVI) has bugs while performing test execution or extraction? *

In case of tool bugs, what must be done in FSDB? *

Continuous improvement

What is the purpose of internal audit? *

What is the benefit of having customer satisfaction survey? *

What is the process to be applied in case of negative feedback received from customer? *

Why is it important to share technical updates across regions? *